Frequently Asked Questions
Do I need to be home when you come?
No — you don’t need to be home. We’ll text you when we’re on the way. Our tech enters the yard and gets to work, bagging the waste and depositing it in your trash can. Once your gate’s locked back up, we text you a locked gate photo so you know it’s done and your yard is secure. Just make sure our tech can get through your gate without anything in the way.
What do you do with the waste?
We bag everything and deposit it in your garbage can. We leave your yard clean and tidy — nothing is left behind.
What happens if it’s raining?
We scoop in light rain without issue. If conditions are severe, we’ll text you that morning to reschedule or offer a refund for that visit if rescheduling isn’t possible.
Do I need to bring my dog inside?
Yes — our default is that dogs stay inside during the visit. If our team has already met your dog and both are comfortable, exceptions can be made on a case-by-case basis. If a dog is in the yard and we haven’t already confirmed it’s safe for our tech to enter, we won’t perform the service that visit, and it will still be charged.
How much does it cost?
Pricing is based on the number of dogs you have. For an exact quote, enter your information into our free quote tool at the top of the page.
Do you require a contract?
No contracts. You can start, adjust, or stop service whenever you need to.
Is your team insured?
Yes — we are fully insured.
What if I need to cancel or skip a visit?
We just need written notice, by text or email, at least 48 hours before your next scheduled service.
Will my gate be kept secure?
Yes — we lock your gate behind us at every visit. If you’d like a lock or key option instead, just ask.
How will I know you’ve been there?
We’ll send you a quick photo once your gate is secured and the visit is complete.
What if my gate is locked when your tech arrives?
If we’ve already sent you an on-my-way text and your gate is locked when we arrive, the visit will still be charged, since our tech is there ready to perform the service.
Do you offer service for HOAs, apartments, or businesses?
Yes — we offer commercial and multi-unit service, including routine sweeps and optional waste-station upkeep.
What happens right after I request a quote?
You’ll get an instant price estimate on the same page — no waiting on a call. From there you can sign up on the spot: choose your plan, add your info and a card on file, and you’re set in just a couple of minutes. We’ll take it from there — assigning your regular service day based on the most efficient route in your neighborhood, and getting your first visit scheduled.
Can I choose which day my yard gets serviced?
Not directly — we assign service days based on efficient routes through each neighborhood, which is part of how we keep pricing affordable and visits reliable. Once you sign up, we’ll confirm your assigned day.
How does billing work?
We keep a card on file for all subscribers — it’s required to start service. You’re billed automatically on the 1st of each month, which covers your service for the month ahead.